Filing Complaints with Encored Officials

Instructions:

• If you experience or witness any form of harassment, it is crucial to report the incident immediately. Encored is committed to addressing all complaints with the utmost seriousness and urgency.

• Reports can be made anonymously through the secure complaint portal, or you may choose to identify yourself for a more personalized response.

• Once a complaint is submitted, it will be reviewed by an independent committee within Encored. The committee is tasked with ensuring a fair and thorough investigation of all claims.

Steps to File a Complaint:

1. Access the Complaint Portal:

   • Visit the Encored internal portal and navigate to the “Harassment Complaint” section.

   • Alternatively, use the dedicated link provided in the employee handbook or company communication channels.

2. Fill Out the Complaint Form:

   • Personal Information: Name, Employee ID, Department.

   • Details of the Incident: Date, Time, Location, Description of what occurred.

   • Individuals Involved: Names or descriptions of the persons involved (if known).

   • Supporting Evidence: Upload any relevant documents, screenshots, or files that can assist in the investigation.

   • Desired Outcome: State your preferred resolution (e.g., formal apology, reassignment, disciplinary action).

3. Submit the Complaint:

   • Once the form is completed, submit it through the portal. An acknowledgment receipt will be generated, and the complaint will be forwarded to the independent investigation committee.

   • If you chose to submit anonymously, you will still receive a tracking number to follow up on the status of your complaint.

4. Follow-Up:

   • You will be informed of the progress and outcome of the investigation while maintaining confidentiality.

• Encored commits to resolving all complaints within a reasonable timeframe, typically within 14 days of submission.